J.B. Hunt Transport Dispatcher in Summerville, South Carolina
United States of America
Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pick up and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.
This position is governed by our internal division, Final Mile Services (FMS) . Our Final Mile services operates the largest nationwide, commingled cross-dock network with 92 locations. Final Mile specializes in home delivery of non-conveyable products with services ranging from drop-off to white glove deliveries. By utilizing two distinct service models - an asset-based delivery network and a dedicated non-asset-based solution - Final Mile creates new levels of value for customers.
Work Schedule: Tuesday-Saturday from 8:30am-6:30pm
Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
Maintain driver detention time and manage equipment through effective communication and planning in order to improve operational efficiency and profitability
Ability to efficiently assign loads on driver to maximize profitability, customer satisfaction, and driver retention for assigned market areas. Including monitoring ongoing freight optimization based on current loads in progress
Maintains the company safety culture to include daily safety messages, monthly driver briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met
Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems normally include truck mechanical problems, traffic or weather issues, or customer directed shipment changes
High School Diploma/GED with up to 1 year of Transportation, Customer Service, Administrative or related; ability to work across multiple shifts including nights and/or weekends if needed.
Bachelor's Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry
Skills & Abilities:
Ability to process information with high levels of accuracy
Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to adapt to changing environments
Establish and maintain healthy working relationships with clients, vendors, and peers
Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
Effective communication skills
Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)
Job Opening ID:
00391609 Dispatcher (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.