J.B. Hunt Transport Intermodal Appointment Specialist in Lowell, Arkansas
Job Opening ID:
00321233 Intermodal Appointment Specialist (Evergreen) (Open)
Intermodal Appointment Specialist
United States of America
Job Description Summary:
As an Intermodal Appointment Specialist you’ll work with some of our highest priority customers, including many fortune 500 companies, to coordinate delivery and receipt of their freight. You’ll gain visibility by collaborating with multiple departments across the company while working to maximize the utilization of J.B. Hunt assets. You’ll impact J.B. Hunt’s budget by exceeding and meeting our volume goals while simultaneously decreasing our operating costs by maximizing container velocity.
In this position, you’ll work in a team atmosphere communicating with our internal and external customers to coordinate and schedule the delivery our customer’s freight in company trailers. In addition to training opportunities for this position, you’ll be able to cross train in other departments across the company gaining exposure that will help you network and prepare you for your career with J.B. Hunt. You will also gain access to career development mentoring and coaching from our managers and human resources staff that will provide guidance throughout your career with J.B. Hunt.
The successful candidate for this role will:
Contact customers to set intermodal delivery appointments 24 to 48 hours prior to de-ramping.
Monitor and reschedule deliveries as necessary and research correct reason codes for internal tracking.
Adhere to any special customer requirements for appointment scheduling.
Communicate extensively with our marketing department on issues that may cause failure of service to our customers.
Communicate extensively with operations department to reduce reliance on outsourcing while maximizing the use of our company drivers.
Document and record all involvement with loads such as emails sent, voicemails left, or customers contacted.
Perform other related duties as required or assigned.
What does it take to be considered?
The following is required:
High school diploma or general education degree (GED) plus specialized training
1-6 months related experience and/or training
OR an equivalent combination of education and experience
Other desired skills:
Must be able to multi-task in a fast paced, high energy environment
Excellent communication, problem solving, and customer service skills
Must possess strong computer skills, including typing and Microsoft Office programs
Communication, Creativity (JBH Rating Scale), Customer Service, Decision Making & Problem Solving
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.