J.B. Hunt Transport Customer Experience Representative- ICS in West Orange, New Jersey
Customer Experience Representative- ICS
Customer Service & Contact Center Operations
United States of America
Under routine supervision, the incumbent is responsible for management of customer freight orders to deliver an exceptional customer experience and/or meet volume goals. Work requires developing and maintaining excellent customer relationships to maximize business potential
• Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth.
• Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
Minimum Qualification: High School Diploma/GED and up to 1-2 years of customer service/sales experience.
Preferred Qualification: Bachelors Degree and/or up to 1 year of working experience
Ability to communicate effectively through all mediums
Ability to embrace change
Ability to handle a stressful work-environment
Ability to multitask
Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Customer Service/Account Manager, Sales, Transportation/Logistics
Job Opening ID:
00395648 Customer Experience Representative- ICS (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.