J.B. Hunt Transport Jobs

Job Information

J.B. Hunt Transport Customer Support Representative in Rochester, New York

Job Opening ID:

00294081 Customer Support Representative (Open)

Job Title:

Customer Support Representative




United States of America


New York



Full/Part Time:

Full time


Job Description Summary:

ICS - The Time to ACT is Now!

How about putting your foot into the door of the fastest growing business unit in J.B. Hunt? Integrated Capacity Solutions (ICS), our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 1,000 people and $1 Billion in revenue, we're not slowing down!

Job Description:

The Customer Support Representative, also known as a Customer Experience Representative, is responsible for working with the Salesperson, Customer, and Capacity Procurement Representatives to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage J.B. Hunt as their transportation solution as the relationship continues to grow.


  • Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision.

  • Markets, services and promotes JBHT's transportation products and services.

  • Solicits freight from existing customers.

  • Develops qualified leads and solicits freight from new customers.

  • Books loads tendered from customers, trace loads as needed and handle any other related duties.

  • Tracks freight volume by customer.

  • Maintains and builds effective relationships with customers.

  • Assists internal customers with problems on loads or customers.

  • Schedules pickup and delivery appointments.

  • Using electronic means, posts information on available trucks and capacity for specific regions.

  • Position requires full time attendance.


  • Two to four-year degree from an accredited university or up to six months equivalent experience.

  • Incumbent must be able to handle a fast-paced, stressful work environment. Transportation experience and the ability to work flexible hours are highly desirable.

  • Ability to deal effectively and tactfully with customers and employees.

  • Ability to make decisions in a timely and professional manner, plus have analytical ability, initiative and problems solving ability.

This position will be both challenging & rewarding with many opportunities to advance your career as well as increase your income! Apply today!

Preferred Qualifications:




Work Experience:




Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.