J.B. Hunt Transport Regional Builder Manager in Perris, California
Job Opening ID:
00303587 Regional Builder Manager (Open)
Regional Builder Manager
United States of America
Job Description Summary:
Position Summary: The incumbent is responsible for managing client satisfaction under the direction of the General Manager. Develop, maintain and manage the relationship between internal field operations and assigned client by “adding value” to the client. Continually search for, communicate and implement new and creative methods to improve customer service, increase productivity and drive out cost. Responsibilities: Provide database reporting, through Pace and PBR, as requested by customer and internal field operations. Assist General Manager by overseeing the implementation and measurement of Key Performance Indicators. Provide data used for contract renewals, rate increases and to evaluate changes in business by preparing operating assumptions for the account. Assist General Manager and field operations with customer presentations, contract renewals and new business opportunities. Assist General Manager and field operations in preparation for Annual Account Assessments and Mid Year Business Reviews for all client locations. Provide account analysis upon request to include cost studies, measurement tools and utilization studies. Assist General Manager by providing recommendations based on KPI results which drive out costs and add value to the customer. Ensure accurate, timely invoicing and reporting is provided to client. Provide start up assistance – equipment resets, driver hiring requests and systems implementation.
The Regional Builder Manager is a leadership role in overseeing the installation process of Whirlpool appliances. This position works closely with the Sr Director of Strategic Accounts, field Builder Specialists, and Delivery Installation Specialists, to ensure proper application and installation policies/ procedures are followed. This position requires up to 75% travel depending on business needs, along with schedule flexibility.
Serve as a lead communicator in the network of Whirlpool installation policy and procedures
Lead a team of Builder Specialists to promote continuous improvement
Work with the Whirlpool Corporate RDM for product and installation issues
Assist Whirlpool Sales, Builder Specialists, and LDC Managers with understanding new and existing Builder job requirements
Working with Builder Specialists and LDC Managers to ensure compliance with site visits and scheduling Builder installations
Ensure the Quality Management Plan is administered
Enforce pre and post-delivery installation inspections
Ensure proper management of parts inventory levels
Ensure compliance with the Whirlpool parts order process
Work with Local, State and National Building code officials to understand Electrical, Gas and Plumbing code requirements as they pertain to appliance installations
Monitor local Builder Specialist monthly audits for policy compliance
Conduct regular Builder Specialist calibration audits as needed
Participate in Weekly and Monthly Installation Services conference calls
Help drive policy compliance across the network
What does it take to be considered?
Bachelor’s degree (B.A.) or equivalent from four-year college or university; two years related experience and/or training; or equivalent combination of education and experience and two years management experience.
Able to facilitate, monitor and report various projects out as assigned
Great customer service skills, both written and oral
Intermediate computer skills in Word, Excel, PowerPoint and email
Able to travel locally and out of town, overnight
Must have flexible workdays and hours
Bilingual skills in Spanish preferred but not required
Other preferred qualifications
Knowledge of the Builder environment
Experience in a management-type role
2 years of project management experience
Creativity (JBH Rating Scale), Decision Making & Problem Solving
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.