J.B. Hunt Transport Client Manager III in Lowell, United States
Job Opening ID:
00339230 Client Manager III (Evergreen) (Open)
Client Manager III
Sales, Marketing & Product Management
Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with customer to ensure uniformity in our business practices, support needs and issue resolution, and overall relationship management. Accounts are typically higher in revenue, demand, volume and/or complexity
Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate). Influences, mentors and coaches J.B. Hunt team members to ensure alignment with the CVD and customer approach.
Work to ensure retention and growth of current business at acceptable profit levels. This includes analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, pricing and both internal and customer presentations.
Work closely with Operations and Customer Experience to ensure they have the tools, knowledge, training and support they need to perform their responsibilities for startups and changes to existing accounts.
Present to clients on a frequent basis both onsite or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis.
Develop and implement uniform practices and methodologies to ensure clients receive equivalent but high level of service from each account location regardless of operational region.
Lead pricing and proposal activity for the more complex, higher demand/volume accounts. • Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments.
Responsible to take a lead or key role in special projects, often includes expansion of service for our clients.
- Bachelor's Degree or 3-4 years of equivalent work experience and/or training.
Bachelor's Degree and 3-4 years of experience in customer service, or equivalent experience and/or training
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Ability to adapt as needed
Knowledge of effective influencing tactics and strategies
Experience in assessing customer needs and providing solutions for them
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers.
Bachelors: Business Administration/Management (Required), Bachelors: Business Communications
Customer Service/Account Manager, Sales, Transportation/Logistics
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.