J.B. Hunt Transport ServiceDesk Analyst II in Lowell, Arkansas
ServiceDesk Analyst II
IT, Telecom & Internet
United States of America
Under general supervision, the position is responsible for the ongoing support of internal and external end users. The incumbent is also responsible for responding to service requests and incidents, capturing event information, providing troubleshooting, and forwarding more complex and specialized incidents to relevant teams within the enterprise. The incumbent is also responsible for managing and participating in select Service Desk projects.
Maintains awareness of own service metrics, such as service success rates, and monitors self-performance in relation to peers and personal goals set by management.
Gathers information from users regarding service request submissions to document event details and determine the level of priority.
Responds to and solves service requests and incidents such as troubleshooting desktop issues.
Establishes first contact with users via call center and other systems by responding to service incidents after conversion by automated service program.
Assigns more complex or specialized service requests and incidents to the relevant teams or department.
Manages and/or participates on Service Desk projects, which may include working with other Service Desk Analysts.
Bachelors degree in Computer and Information Science, Engineering, or Management Information Systems, or related field, or suitable combination of education, experience and training; plus 1 year of experience in Information Technology Service Desk.
Experience with A+ or related desktop troubleshooter preferred;
Familiarity with Information Technology Infrastructure Library best practices.
Bachelors: Chemical Engineering (Required), Bachelors: Civil Engineering (Required), Bachelors: Computer and Information Science (Required), Bachelors: Computer Engineering (Required), Bachelors: Electrical Engineering (Required), Bachelors: Industrial Engineering (Required), Bachelors: Management Information Systems (Required), Bachelors: Mechanical Engineering (Required)
Information Technology Service Desk, Technical Writing
A+ Certification - Computing Technology Industry Association (CompTIA)
Job Opening ID:
00403101 ServiceDesk Analyst II (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career advancement. Nationwide relocation possibilities.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.