J.B. Hunt Transport Regional Service Manager I in Lowell, Arkansas
Regional Service Manager I
United States of America
Under general supervision, the Regional Service Manager is the liaison between Customer Experience and Operations. Responsible for providing communication, problem solving, and service implementation plans to ensure excellent customer service. Analyze equipment needs to ensure utilization of company and non-company assets are met for all parties involved. This role will typically cover smaller regions, markets, or customers.
Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail and/or truck updates, missed appointments, etc. to protect service
Manage available capacity to match freight volume; accept freight to match available capacity.
Understand the customers in assigned markets and their flexibility/service requirements to prioritize service based on customer requirement, profitability, and visibility
Monitor inbound and outbound shipments assigned to markets and make any necessary decisions to meet service requirements.
Promptly communicate with operations teams to proactively resolve service issues and validate driver availability details to prevent potential delays
Determine and provide service performance strategies where J.B. Hunt is not meeting service expectations of its customers; track strategy execution results
Monitor allocations to meet freight volume
Act as point of contact with sales and other internal teams regarding potential new business, maintaining existing J.B. Hunt business, and increase volume opportunities.
Maintain and monitor equipment pools for both J.B. Hunt and/or non-company equipment. Ensure trailer and/or container pool utilization through various systems and calling shippers and receivers to validate availability and help fleet managers and drivers locate equipment so each has an assignment at all times
May act as floater to cover multiple customers and/or markets dependent upon business need.
- High School Diploma/GED with 1-2 years of experience in the Transportation/Logistics industry.
Bachelors Degree or 3-4 years of experience in the Transportation/Logistics industry
Ability to focus activities on developing and maintaining positive customer relationships
Proven experience in establishing and maintain healthy working relationships with clients, vendors, and peers
Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
Ability to measure the quality and quantity of work effort for the purpose of improvement
Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Ability to process information with high levels of accuracy
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Accurately analyze situations and reach productive decisions based on informed judgment.
Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)
Job Opening ID:
00412158 Regional Service Manager I (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.