J.B. Hunt Transport Intermodal Appointment Specialist in Lowell, Arkansas
Intermodal Appointment Specialist
Administration, Facilities & Secretarial
United States of America
Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries
Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.
Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
Resolve appointment requests for key customers with delivery dates within locked out areas.
Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service.
Provide documentation to validate customer disputes.
Track trailer pools to see if customer has available empties to determine scheduling.
Work Schedule: Sunday- Wednesday, 7AM-5:30PM OR Wednesday- Saturday, 7AM- 5:30PM.
- High School Diploma/GED with 1-2 year of working experience.
Bachelor's Degree with 1-2 year of working experience
Ability to multitask
Ability to communicate effectively over the phone all medium
Ability to embrace change
Proficient time-management skills
Ability to handle a stressful work-environment.
Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)
Customer Service/Account Manager, Intermodal, Transportation/Logistics
Job Opening ID:
00407511 Intermodal Appointment Specialist (Evergreen) (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.