J.B. Hunt Transport HR Solution Center Representative in Lowell, Arkansas
HR Solution Center Representative
United States of America
The HR Solution Center Representative provides excellent customer service for company employees by answering general questions regarding Group Benefit Plans, Company Policies, and other areas of Human Resources. They act as a bridge to connect employees with available HR Resources to facilitate problem resolution.
Provide accurate information to employees with questions on HR related topics.
Accurately document HR Solution Center call activity in the HR Call Tracking Database.
Assign HR Call Tracking Database entries to the appropriate party, when an activity requires follow up.
Meet acceptable standards of call center metrics, such as hold time, length of call, transfers, and unavailable time.
Promote positive communication with all internal and external customers.
Any and all other tasks assigned by management for which the employee is qualified and able to perform with or without a reasonable accommodation.
- High school diploma or general education degree (GED); 7-11 months related experience and/or training; or equivalent combination of education and experience.
- Preference will be given to applicants with prior experience in a call center environment or previous HR experience.
Job Opening ID:
00398706 HR Solution Center Representative (Evergreen) (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.