J.B. Hunt Transport Customer Experience Representative - ICS in Lowell, Arkansas

Job Opening ID:

00274714 Customer Experience Representative - ICS (Open)

Job Title:

Customer Experience Representative - ICS




United States of America





Full/Part Time:

Full time


Job Description Summary:

Under general supervision, provides key support for functional groups, including performance of a wide variety of specialized clerical functions involving compiling and arranging data, making computations, laying out and preparing reports, processing and coding documents, and maintaining specialized and comprehensive records and filing. Sets up and prepares statistical reports. Resolves discrepancies and may communicate with a variety of administrative and professional employees within and outside the organization. Responsibilities: Duties and tasks require independent analysis and independent judgment and reflect substantial variety and complexity. Performs complex office work such as document processing, record-keeping and report compilation. Assignments are broad in nature and usually require originality and ingenuity. Has a detailed knowledge of company and/or department procedures related to work performed. May serve as a resource to others in the resolution of complex problems and issues. This job often represents the top level of knowledge and specialization in the practices, procedures, and precedents of the department with a low level of supervision.

Job Description:


· Either a High School Diploma or 12 months related experience

· An understanding of basic Microsoft computer systems and programs

· Exceptional Phone Skills

· Ability to effectively and tactfully deal with customers, carriers and teammates

· Strong Organizational skills

· Ability to management multiple projects and one time while displaying a sense of urgency

The best person for this position will also have: (Preferred Qualifications)

· Bachelor’s Degree from an accredited institution

· 12-18 months experience in working in a fast-paced work environment

· Ability to embrace and/or drive change in an organization


Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.