J.B. Hunt Transport Customer Experience Representative - ICS in Lowell, Arkansas

Job Opening ID:

00267577 Customer Experience Representative - ICS (Open)

Job Title:

Customer Experience Representative - ICS

Department:

Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

Job Description Summary:

As a Transportation Representative, you will aggressively market the J.B. Hunt brand to develop new accounts and secure an established customer base. In this position, you will work closely with customers to schedule pick-up and delivery appointments, trace shipments, and solicit new customers for future freight opportunities. Your freight sales are required to meet margin and volume goals as outlined in the branch budget. So if you are enthusiastic, eager to be part of the cutting edge of third party logistics, and aspire for excellence, then Integrated Capacity Solutions is the place for you! Responsibilities: Markets, services and promotes JBHT's transportation products and services. Solicit freight from existing customers. Develops qualified leads and solicits freight from new customers. Book loads tendered from customers, trace loads as needed and handle any other related duties. Tracks freight volume by customer. Schedule pick up and delivery appointments. Maintain and build effective relationships with customers. Assists internal customers with problems on loads or customers. Schedule pick up and delivery appointments. Using electronic means, post information on available trucks and capacity for specific regions.

Job Description:

The TR is responsible for working with the Salesperson, Customer, and Carrier Sales Coordinator to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage J.B. Hunt as their transportation solution as the relationship continues to grow.

Responsibilities:

  • Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision.

  • Markets, services and promotes JBHT's transportation products and services.

  • Solicits freight from existing customers.

  • Develops qualified leads and solicits freight from new customers.

  • Books loads tendered from customers, trace loads as needed and handle any other related duties.

  • Tracks freight volume by customer.

  • Maintains and builds effective relationships with customers.

  • Assists internal customers with problems on loads or customers.

  • Schedules pickup and delivery appointments.

  • Using electronic means, posts information on available trucks and capacity for specific regions.

  • Position requires full time attendance.

Qualifications:

  • Two tofour-yeardegree from an accredited universityor up to sixmonthsequivalent experience.

  • Incumbent must be able to handle a fast-paced, stressful work environment. Transportation experience and the ability to work flexible hours are highly desirable.

  • Ability to deal effectively and tactfully with customers and employees.

  • Ability to make decisions in a timely and professional manner, plus have analytical ability, initiative and problems solving ability.

Qualifications:

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.