J.B. Hunt Transport Jobs

Job Information

J.B. Hunt Transport Customer Experience Representative- ICS in Lowell, Arkansas

Job Title:

Customer Experience Representative- ICS

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential

Job Description:

Key Responsibilities:

  • Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth.

  • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.

  • Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers.

Qualifications:

Minimum Qualification:

  • High School Diploma/GED and up to 1-2 years of customer service/sales experience.

Preferred Qualification:

  • Bachelors Degree and/or up to 1 year of working experience

  • Ability to communicate effectively through all mediums

  • Ability to embrace change

  • Ability to handle a stressful work-environment

  • Ability to multitask

  • Maintain Composure

  • Competitive

  • Sales Focused

  • Resilient

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:

00406670 Customer Experience Representative- ICS (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.

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