J.B. Hunt Transport Claims Office Technician in Lowell, Arkansas

Job Opening ID:

00281587 Claims Office Technician (Open)

Job Title:

Claims Office Technician




United States of America





Full/Part Time:

Full time


Job Description Summary:

The incumbent is responsible to investigate and document incidents involving company equipment, cargo, and/or personnel in an efficient and timely manner with the goal of controlling and reducing costs. Control and main contacts for assisting drivers involved in accidents, incidents, and emergency situations.

Job Description:

HOURS: Monday - Friday, 8 hour shift between the hours of 6:00am and 6:00pm.

The successful candidate for this role will:

  • Handle emergency situations; initial report taking, investigation of accidents, work comp injuries/illnesses, drug/alcohol allegations, cargo issues, property damage, and safety issues with drivers.

  • Assess liability to apportion damages based on percentage of negligence for negotiating settlements with claimants, attorneys and insurance companies.

  • Coordinate with fleet support and fleet managers to ensure equipment is secured when situations necessitate.

  • Notify fleet support personnel when there is damage to our equipment and or wreckers are needed.

  • Set up DOT & NON-DOT tests with Compliance Safety Systems; brief drivers, complete DOT timeline and arrange transportation to sites.

  • Handle complaint calls from customers and motorists. Contact Fleet Manger and Safety manager when safety issues are involved.

  • Keep in contact with adjusters ensuring they are following instruction given within a timely manner.

  • Enter chronological diaries of all activities and calls on each file.

  • Other duties as required.

What does it take to be considered?

  • High school diploma or equivalent

  • Seven to eleven months of related experience and/or training, or equivalent combination of education and experience

  • Have an understanding of basic computer systems and programs

  • Have strong phone and email communication skills

  • Must be able to deal effectively and tactfully with drivers and other employees in a fast-paced, stressful work environment

  • Be able to multi-task effectively while producing quality work


Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.