J.B. Hunt Transport Jobs

Job Information

J.B. Hunt Transport Claims Examiner I in Lowell, Arkansas

Job Title:

Claims Examiner I




United States of America





Full/Part Time:

Full time

Job Summary:

Under routine supervision, the position is responsible to investigate and document incidents involving damages up to $5,000 (greater than $5,000 with manager approval/discretion). Manage claims made under our auto liability, general liability, or cargo insurance coverage. Performs duties to ensure the Company's motor fleet is in compliance with federal, state, and local laws, rules, regulations and Company policies. Uses established procedures and performs assigned tasks where work is routine and instructions are usually detailed.

Job Description:

Key Responsibilities:

  • Independently evaluate and manage the Company’s exposure to risk (legal, damage, other liability) up to $5,000 by ensuring claims against it are thoroughly examined to minimize financial loss and diminished reputation against the Company. Involve management when scope/exposure exceeds defined range.

  • Conduct initial and follow up contact and/or correspondence with claimants, insurance companies, attorneys, etc., regarding claim submission.

  • Assess liability to apportion damages based on percentage of negligence for negotiating settlements with claimants, attorneys and insurance companies.

  • Negotiate with plaintiff attorneys, insurance companies, etc., to settle vehicle and/or personal injury claims within your individual authority limits.

  • Maintain a suspense system to ensure regular review of case files. Monitor case files daily to determine if reserves are set accurately and adjust within authority.

  • Manage routine and emergency situations for vehicular accidents, drug/alcohol allegations and safety issues with drivers, workers compensation claims, or cargo claims. Includes coordinating with and providing professional assistance to local law enforcement and adjusters on the scene of an incident to gather information and control liability to the Company. Record and document vital information in Company information systems.

  • Support other team members as needed to manage claim intake.


Minimum Qualifications:

  • High School Diploma or GED with 0-1 year combination of education, experience and training

Preferred Qualifications:

  • Associate's Degree with 1-2 years combination of education, experience, and training

  • Ability to maintain professionalism while dealing with difficult individuals

  • Ability to make independent, time-sensitive decisions

  • Ability to multitask

  • Ability to work both individually and as part of a team

  • Experience working in claims

  • Proficient active listening skills

  • Proficient time management skills

  • Self-motivation


Associates: Law, GED (Required), High School (Required)

Work Experience:


Job Opening ID:

00411985 Claims Examiner I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.

J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.