J.B. Hunt Transport Carrier Loyalty Representative in Lowell, Arkansas
Job Opening ID:
00329817 Carrier Loyalty Representative (Evergreen) (Open)
Carrier Loyalty Representative
United States of America
Job Description Summary:
This position will play a key role in growing carrier participation in our loyalty program. The primary responsibility will be creating relationships with Carriers in a meaningful way that encourages growth and retention. The incumbent will work to drive faster adoption, higher ultimate usage and greater retention in the program which will impact the organization to increase benefit realization, value creation, and the achievement of results and outcomes.
Contact new and existing leads to build effective relationships to sell them on the usage of JBH Loyalty/Perks program and maintain a robust pipeline that will drive carrier retention.
Inform carriers about the benefits of the program and assist them through the sign-up process for discounts/services to help carriers save time and money.
Analyze data using query reports on carriers in pipeline to better understand carrier needs to improve the sales process and assist with retention.
Create lead generation strategy for building and maintaining pipeline of carriers from our internal database and contacts.
Assists carriers in resolving issues by ensuring the carrier connects with the right department to research and implement a solution.
The successful candidate for this role:
Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
College degree preferred
Ability to work in a customer service environment.
Ability to work in a team environment.
Processional phone communication and presence.
Multitask abilities: able to perform a variety of job functions fast paced work requirements: manage a high volume of responsibilities.
Dedicated and reliable.
Other desired skills and experience:
Strong oral and written communication skills.
Good customer skills, ability to learn multiple programs (e.g. Excel).
Motivation, passionate, driven, and organized.
Excellent follow through on daily tasks and projects.
Ability and desire to take initiative.
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.