J.B. Hunt Transport Call Center Assistant in Lowell, Arkansas
Call Center Assistant
Customer Service & Contact Center Operations
United States of America
Under close supervision, this position will support external/internal clients and customers by directing phone calls, routing complaints, and providing first in class customer service.
• Act as face of J.B. Hunt by answering and directing incoming and/or outgoing phone calls
• Additional projects/tasks as needed • Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
• Research and report on client complaints, route client complaints, and ensure that client is addressed in a timely manner
- High School Diploma or GED equivalent with up to 1 year customer service-related experience
College degree in progress with up to 1 year of customer service experience
Ability to work both individually and as a team
Basic deductive reasoning skills
Experience working in a fast-paced environment
Knowledge of J.B. Hunt
Proficient Computer Skills including Microsoft applications
Telecommunication manners, patience, customer service
Associates: Business Administration/Management, GED (Required), High School (Required)
Clerical/Administrative, Customer Service/Account Manager
Job Opening ID:
00395914 Call Center Assistant (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.
These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.
Why J.B. Hunt?
We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.
What are we looking for?
We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.