J.B. Hunt Transport Operations Coordinator I in Bolingbrook, Illinois
Operations Coordinator I
United States of America
Under general supervision, the position is responsible for the oversight of a single site/account or non-J.B. Hunt assets including support personnel and drivers. Optimizes the company's assets by monitoring revenue and costs through effective P&L analysis and builds and maintains customer satisfaction through problem solving, communication and relationship building. The position is usually located on site at the customer's facility. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.
Responsible for the observation of accounts and serves as the first point of contact with their assigned customers/ramp in order to provide exceptional service and trouble free account safety, efficiency and profitable operation
Forecast freight volumes/customer volume needs, power/equipment needs, and adjust capacity needs as a result to ensure fleet/carrier and equipment coverage is seamless
Responsible for the management of inventory, warehouse, and/or the overall upkeep and security of the Ramp facility and property
Communicate with customers, internal departments, and contractors to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call
Responsible for the creation and communication of key performance indicators, management of contractor payments, and/or creation of invoices and ensuring customer billing is accurate and timely
Coordinates with Maintenance personnel to balance equipment maintenance schedules, customer requirements, and expenses ensuring all equipment meets Federal and state requirements
Conducts P&L analysis and forecast to determine trends in costs to maximize profitability and is responsible for the analysis and explanation of the budget versus actual state for each customer through mid-year business reviews, annual account assessments, etc
Monitors driver safety and takes proactive steps to create a positive safety culture
Responsible for the coordination of drivers and the preparation of strategy per location freight mix and coverage gaps
- High School Diploma with 3-5 years of Transportation/Logistics experience and/or 2-4 years of supervisory experience; ability to work across multiple shifts including nights and/or weekends if needed.
Bachelor's Degree in Business Management, Supply Chain, Finance or related fields with 1 year of relevant professional experience or 2-4 years of experience with J.B. Hunt or in the Transportation/Logistics industry with 2-4 years of supervisory experience
Ability to process information with high levels of accuracy
Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to adapt to changing environments
Establish and maintain healthy working relationships with clients, vendors, and peers
Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
Effective communication skills
Ability to develop and track challenging goals that support business strategies
Knowledge of business metrics and Key Performance Indicators (KPIs)
Ability to form and manage effective teams
Participate in the process of recruitment of permanent and contract personnel, achieving optimal match between candidate and position
Understanding of the resources required to achieve business objectives and ability to plan, mobilize and distribute resources to fulfill business objectives and plans.
Bachelors: Business Administration/Management, Bachelors: Finance, Bachelors: Supply Chain Management, GED (Required), High School (Required)
Management-Entry Level, Transportation/Logistics
Job Opening ID:
00401821 Operations Coordinator I (Open)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
Fortune 500 experience. Career advancement. Nationwide relocation possibilities.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.