J.B. Hunt Transport Night Customer Experience Representative in Lowell, Arkansas

Job Opening ID:

00226305 Night Customer Experience Representative (Open)

Job Title:

Night Customer Experience Representative




United States of America





Full/Part Time:

Full time


Job Description Summary:

Our Customer Experience Representative will work hand-in-hand with our customers to schedule pick-up and delivery appointments, ensure freight deadlines are being meet with accuracy. You will also work with our J.B. Hunt Operation teams to ensure capacity and problem solve when issues arise.

Job Description:

Responsibilities and Job Duties

  • Schedule freight orders or pickup/delivery appointments for new and existing customers

  • Foster excellent customer relations to maximize freight potential

  • Ensure prompt handling of customer requests/inquiries

  • Ensure freight volume meets capacity for assigned market areas to maximize revenue

  • Enter customer orders into the JBHT system and track loads to ensure on time, damage-free service

Additional Qualifications

  • Ability to work under potentially stressful/fast paced environment

  • Excellent customer service skills

  • Ability to communicate well with outside customers and internal contacts

  • Ability to self-prioritize.

  • Keen attention to detail


High school diploma or general education degree (GED) plus specialized training; 12-18 months related experience and/or training; or equivalent combination of education and experience and 7-11 months’ management experience.

Must be able to work Monday through Friday 4:00 PM to midnight.


Approach to Thinking, Associates, Bachelors, Customer Focus, Customer Service/Account Manager, English, French, Planning & Organizing, Self-Control, Spanish, Teamwork & Collaboration

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.