J.B. Hunt Transport DCS Operations Office Technician in Lowell, Arkansas

Job Opening ID:

00224954 DCS Operations Office Technician (Open)

Job Title:

DCS Operations Office Technician

Department:

Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

5 Day - Mon - Fri (United States of America)

Job Description Summary:

Under general supervision, the incumbent will provide 1st line support for drivers onboard communication systems and other mobile technologies.

Job Description:

TRAINING: M-F, 8:00am - 5:00pm (Training will be anywhere from 6-12 weeks)

HOURS: Floater position. Shift will fluctuate each week.

This 1st line support group is currently staffed 24 hours beginning Sunday at 2030 until Friday at 2100. Additionally we have coverage from 0600 to 1800 on Saturday and Sunday.

Initial training will be completed Monday through Friday 0800-1700 and could last a couple months. Once training is complete this position will provide floater support to help ensure 24 hour coverage while other team members are off and/or provide additional coverage based on call volume.

ESSENTIAL DUTIES and RESPONSIBILITIES

  1. Answer first line support calls and emails from drivers and office employees.

  2. Document all support calls and email.

  3. Provide preliminary trouble shooting of reported issues.

  4. Contact system vendors for further support when necessary.

  5. Identify the severity of an issue.

  6. Identify and engage the responsible groups to assist with further resolution of an issue.

  7. For after hours support contact and engage appropriate on call support when necessary.

  8. Other duties as determined.

Qualifications:

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.