J.B. Hunt Transport Data Center Administrator in Lowell, Arkansas

Job Opening ID:

00221236 Data Center Administrator (Open)

Job Title:

Data Center Administrator

Department:

IT

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

3/4 Day - Thur - Sat / Wed - Sat (United States of America)

Job Description Summary:

* NOTE: This is a night position. *

Job Description:

Responsibilities :

  • Responsible for providing high level of customer service to internal customers by resolving tier one technical problems and facilitating solutions that require higher level of technical support. Support responsibilities include, but are not limited to:

  • Respond to requests for IT related support via telephone, email, and instant message.

  • Monitor trends of current customer service issues.

  • Contribute to the ServiceDesk body of knowledge.

  • Train end users to facilitate problem resolution.

  • Facilitate focus groups with other functional areas of IT.

  • Data entry into time tracking and reporting databases.

  • Provide ongoing support of first line contacts and resolution for end users via multiple communication methods by leverage decision making & problem solving skills, with a high level of customer service

  • Monitor JB Hunt systems via automated alerting and dashboards, with a high level of communications on deviations from baseline

  • Work with others to approve (as needed) and modify scheduled batch jobs

  • Implement system changes on mainframe and server environments per change activities

  • Manage the weekly maintenance window for the mainframe

  • Perform print jobs on secure check and other large reports

Expected Expertise in the Following Areas :

  • Expertise gained through experience or through training.

  • Customer Service and Support

  • Individual Time Management

  • Individual Organization

  • Problem Determination and Resolution

  • Technical End-user Support

Expected Proficiency in the Following Areas :

  • Proficiency gained through experience or training.

  • Windows Operating System

  • TCPIP Networking

  • Outlook

  • Active Directory Tools

  • Call Center technology

  • VNC Viewer

  • Business Continuity Principles and Procedures

  • Team Participation and Critique

Qualifications:

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.