J.B. Hunt Transport Contact Center Representative in Lowell, Arkansas

Job Opening ID:

00225758 Contact Center Representative (Open)

Job Title:

Contact Center Representative

Department:

Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

5 Day - Mon - Fri (United States of America)

Job Description Summary:

The Contact Center Representative will provide outstanding service acting as the primary point of contact for all driver chat inquiries. They will provide potential candidates with thorough service that builds relationships and increases speed and satisfaction of the driver recruitment process.

Job Description:

In the position, you will:

  • Assist in piloting new technology initiatives to hire drivers by actively engaging potential candidates through online chat

  • Responsible for testing new technologies within the department and training others on implementation into their daily workflow

  • Communicate over verbal and nonverbal platforms with potential candidates to streamline the recruiting process

  • Build and maintain relationships with potential candidates throughout the recruiting process to keep applicants involved and excited about their new career opportunity

  • Answer inbound phone calls and assist candidates in completing an online pre-qualify form or application.

  • Show salesmanship to applicants, overcome objections, and create a sense of obligation for the candidate to complete an application or attend an orientation.

  • Make efforts to ensure drivers that are scheduled show for orientation and get hired. This includes keeping the driver sold on his position oat every time of contact.

  • Perform other relate duties as required or assigned.

Do you have the following?

  • High school diploma or general education degree (GED) and six months related customer service or call center experience

  • High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication and information sharing

  • Keen attention to detail

  • Willingness to work a flexible schedule to include weekends and occasional overtime when needed

Qualifications:

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Fortune 500 experience. Career growth opportunities. Nationwide relocation possibilities.

These are just a few things you'll find at J.B. Hunt. Whether you have a passion for operations, sales, engineering or information technology, we can help jumpstart your career with challenging opportunities that will help you reach your maximum potential.

Why J.B. Hunt?

We take our investment in you seriously - our future success depends on you. Be an innovator with a leading transportation company and work alongside some of the brightest minds in the industry. At J.B. Hunt, we strongly believe in promoting from within based on performance and potential, the sky is the limit for your career.

What are we looking for?

We look for high-energy, forward-thinking individuals who are interested in a career with a leader in the transportation industry. We seek exceptional people of diverse backgrounds who have the vision to carry our business forward. J.B. Hunt offers a variety of opportunities spanning across the nation.